Policyholder Information Centre

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Welcome to Arc Legal’s Information Centre.

Here you will find the details you need in order to make your claim.

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Coronavirus (COVID-19) update – During this unprecedented pandemic, Arc Legal aim to provide the same level of service
but anticipate that some disruption to our service levels may occur.

If you require assistance, please contact the Legal Helpline as outlined in your policy booklet. Further information is available here.

What can we help you with?

Please choose from one of the options below.

I'd like to make a new claim

If you have one of our policies and need to make a new claim, doing so online is easy.

Simply click here to get started.

I need to send you additional documents

If you've already made a claim, but have additional documentation to send us, we can accept these documents online.

Please click here to upload.

I'd like general information

We're happy to tell you all about Arc Legal Assistance, our policyholder complaints process, and contact details.

Please click here to read.

I'd like to read your FAQs

Read answers to frequently asked questions - Landlords.

Please click here to read.

Employment Manual

We offer an Employment Manual that offers comprehensive, up-to-date guidance on rapidly changing employment law.

Please click here to read.

Approved Tenant Referencing Providers

Credit reports can be obtained from any of the companies listed as our approved suppliers.

Please click here to read.

Contact Us

Please use the contact details below to get in touch.

Arc Legal Assistance Ltd
The Gatehouse
Lodge Park
Lodge Lane
Colchester
CO4 5NE
0344 770 9000
claims@arclegal.co.uk

We will aim to respond to an email within 5 working days.

Arc Legal Assistance Ltd. Registered in England No: 4672894.

Registered address: The Gatehouse, Lodge Park, Lodge Lane, Colchester, CO4 5NE.

VAT Number: 821128563.

© 2020 Arc Legal Assistance Ltd

Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority.
Our Firm Reference Number is 305958.